Elinchrom UK Terms and Conditions

Effective Date: 01 November, 2024

Welcome to Elinchrom UK. These terms and conditions ("Terms") govern your use of our website and the purchase of products listed on it. By accessing our site or placing an order, you agree to these Terms.

1. General Information

1.1. Elinchrom UK is operated by PSC Distribution Limited, registered in England and Wales. The registered office is located at: 1st Floor, Waterside House, Waterside Drive, Wigan, Lancashire, England, WN3 5AZ.
1.2. VAT Registration Number: 455687742.
1.3. Company Registration Number: 15088223.
1.4. These Terms apply to all sales and services provided through the website.
1.5. Elinchrom UK reserves the right to modify these Terms without prior notice. It is your responsibility to review them regularly.

2. Placing an Order

2.1. When placing an order, you agree to provide accurate and up-to-date information.
2.2. An order is considered accepted when you receive a confirmation email. If there are issues (e.g., out of stock, pricing error), we will contact you to amend or cancel the order.
2.3. Elinchrom UK retains the right to refuse or cancel any order at our discretion.

3. Pricing and Payment

3.1. Prices on the website include VAT unless otherwise stated.
3.2. We accept the following payment methods: Visa and Mastercard. Payment must be completed before orders are processed.
3.3. Elinchrom UK strives to ensure accuracy in pricing but reserves the right to correct errors and notify you of any changes.

4. Delivery

4.1. Products are delivered to UK addresses only. Estimated delivery times and costs are provided at checkout.
4.2. Delivery delays caused by external factors (e.g., strikes, weather) are not the responsibility of Elinchrom UK.
4.3. Ownership of products passes to you upon delivery.
4.4 We will not deliver to mail forwarding companies and orders using a mail forwarding provider address for delivery will be cancelled without notice.
4.5. If you have chosen to change your delivery information from that supplied and confirmed on your order confirmation, for example by redirecting the parcel to a "safe place" or alternative address, then we will not be held responsible should the item go missing.
4.6. By choosing to have your parcel delivered to an alternative location or safe place, you are taking responsibility for that location being safe and secure and therefore any liability should this not be the case. Where the tracking and proof of delivery (images and or/GPS co-ordinates and/or driver statements) shows that the parcel was delivered in accordance with any instructions given, we will not reimburse or replace items.

5. Returns and Refunds

5.1. You have 14 days from the delivery date to return items for a refund or exchange.
5.2. Returned products must be unused, in their original packaging, and accompanied by proof of purchase.
5.3. Refunds are processed within 14 days of receiving the returned product. Return shipping costs are borne by the customer unless the item is faulty or incorrect.
5.4. When returning products you are advised to use an insured parcel service, which requires a signature, as we cannot be held responsible for products lost or damaged in transit. Refunds will not be issued until the goods have been returned and checked. If we cannot deem the item to be "as new" when it is returned to us, the order will be subject only to a partial refund to reflect that it can no longer be sold by us as new.

6. Warranty

6.1. Elinchrom products include a standard one-year manufacturer warranty, with the option to extend coverage by an additional one year upon customer registration. 6.2. Warranty coverage excludes damage caused by misuse, wear and tear, or unauthorised repairs. 6.3. For warranty claims, contact us at support@elinchrom.co.uk with proof of purchase and details of the issue.

7. Promotions and Discounts

7.1. Promotions and discount codes must be used within the specified timeframe and cannot be combined unless stated. 7.2. Elinchrom UK reserves the right to withdraw promotions at any time.

8. Liability

8.1. Elinchrom UK’s liability is limited to the value of the purchased product. 8.2. We are not responsible for indirect or consequential damages, including loss of data.

9. Intellectual Property

9.1. All content on this website, including images and text, is owned by Elinchrom UK or its licensors. 9.2. You may not reproduce, modify, or distribute any content without prior written permission.

10. Privacy Policy

10.1. Your personal data will be handled in accordance with our Privacy Policy.

11. Governing Law

11.1. These Terms are governed by the laws of England and Wales. 11.2. Disputes are subject to the jurisdiction of the courts of England.

12. Contact Us

If you have any questions about these Terms, contact us:
Email: support@elinchrom.co.uk
Phone: 0333 3582444